kb33 Privacy Policy
Your personal information is very important to us. This policy contains a full description of how kb33 collects, stores, and protects your information.
1 Introduction and Scope
This Privacy Policy ("Policy") has been prepared and put into effect by the organisation operating the kb33 platform and website (https://kb33.cam). This Policy describes how we collect, store, process, use, and keep safe the personal information of our users.
By using the kb33 website or services, you will be considered to have agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services and contact our support team.
This Policy applies together with the Terms and Conditions and the Responsible Gaming Policy. We may amend this Policy from time to time; we will notify you of any significant changes.
2 What Information We Collect
kb33 collects the information listed below in order to provide its services. We collect only the information that is necessary to improve our service quality and ensure your security.
Identity Information
- Full name
- Date of birth and age verification information
- National ID or passport number (where applicable)
- Photo identity documents
Contact Information
- Email address
- Mobile number
- Current and permanent address
- Communication records provided via live chat
Financial Information
- bKash, Nagad, Rocket mobile banking numbers
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
Technical Information
- IP address and device identification information
- Browser type and operating system
- Cookie and session data
- Login times and platform usage patterns
3 Purpose of Using Information
kb33 uses the information it collects for the following purposes:
- Account Management: To create, verify, and keep your account secure.
- Age Verification: To confirm that the user is at least 21 years old to use our platform.
- Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
- Service Improvement: To make your experience better and more personalised.
- Fraud Prevention: To detect and prevent any kind of fraudulent activity, money laundering, and illegal transactions.
- Customer Support: To provide 24/7 Bengali live chat support and to resolve issues.
- Legal Obligations: To maintain compliance with applicable laws and regulations.
- Responsible Gaming: To provide assistance to users who are at risk of excessive gambling.
4 Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the kb33 website. Cookies are small text files stored in your browser that help ensure the functionality of our services.
The cookies we use:
- Essential Cookies: Necessary for maintaining login sessions and ensuring security.
- Functional Cookies: To remember your preferences, such as language settings.
- Analytics Cookies: To analyse website usage patterns and improve service quality.
- Security Cookies: To detect fraudulent activity and keep user accounts secure.
You can manage cookies through your browser settings. However, disabling cookies may affect some functionality of the site.
Your Rights Regarding Cookies
- The right to reject non-essential cookies
- The right to delete stored cookies
- The right to obtain information about cookies
- The right to withdraw consent
5 Sharing Information with Third Parties
kb33 does not sell your personal information or disclose it to unauthorised third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
Only the necessary amount of information is shared with trusted organisations that provide payment processing (bKash, Nagad, Rocket, etc.), identity verification, and IT services. These partners may use the information only for the specified purpose.
Legal Obligations
We may be required to disclose relevant information to fulfil a lawful order from a competent authority, a court order, or a requirement under applicable law. In such cases we will provide only the information legally directed.
Fraud and Abuse Prevention
If suspected fraudulent activity, cybercrime, or money laundering is detected, it may be necessary to notify the relevant authorities. This is done in the interest of protecting all users.
Business Changes
In the event of a merger, acquisition, or asset transfer, your information may be transferred to another party. In such cases the new managing entity will also be bound to comply with the terms of this Privacy Policy.
6 Data Security Measures
kb33 takes industry-standard technical and organisational measures to keep your personal information secure. Our security framework consists of the following elements:
SSL Encryption
All information transmitted to our site is protected through SSL/TLS encryption technology. This ensures that no third party can read your information while it is in transit.
Secure Servers
Your information is stored in high-security data centres. Only authorised personnel have access to the servers and regular security audits are conducted.
Access Controls
In accordance with strict internal access control policies, only relevant responsible personnel can access information to the extent required.
In the event of a data breach, we will notify affected users as quickly as possible in accordance with applicable regulations and take the necessary steps to remedy the damage. Please note, however, that transmitting information over the internet is not completely secure; keeping your own password confidential and avoiding logging in from unfamiliar devices is your responsibility.
7 Data Retention Period
kb33 retains your personal information for as long as:
- Your account is active and it is needed to provide services.
- The period determined by applicable law or regulations.
- A minimum of five (5) years for financial transaction records, in accordance with legal requirements.
- The period required for fraud prevention and dispute resolution.
After the specified period has passed, we securely delete or anonymise your personal information so that it can no longer be linked to any individual.
8 Your Data Rights
As a kb33 user, you have the following rights regarding your personal information:
Right to Access
You have the right to know what information we hold about you and to receive a copy. We will provide this information within 30 days of receiving your request.
Right to Rectification
You have the right to request correction or update of your stored information if it is inaccurate or incomplete. Requests can be made from Account Settings or via live chat.
Right to Erasure
You have the right to request deletion of your personal information in certain circumstances. However, we may be obliged to retain some information due to legal requirements.
Right to Restrict Processing
You have the right to object to the processing of your information or request that processing be restricted in certain circumstances. After receiving this request we will take appropriate action.
Right to Data Portability
You have the right to receive the information you have provided in a structured, commonly used format. This right applies to information processed automatically.
Right to Withdraw Consent
You have the right to withdraw consent at any time for processing carried out on the basis of your consent. Withdrawing consent will not affect the lawfulness of prior processing.
To exercise the above rights, please contact us via our 24/7 Bengali live chat support or by email. We will process your request as quickly as possible in accordance with applicable law.
9 Protection of Minors' Information
kb33 is highly attentive to the protection of minors. Our platform is only for individuals aged 21 or older.
- We do not knowingly collect or process the information of any person under the age of 21.
- An age verification process is followed at the time of account registration.
- If a minor has been registered incorrectly and we are informed of this, their account will be closed immediately and all information will be deleted.
- If parents believe their child has been incorrectly registered on our platform, please contact our support team immediately.
10 Changes and Updates to the Policy
kb33 reserves the right to amend or update this Privacy Policy at any time. When significant changes are made to the Policy:
- The "Last Updated" date at the top of the Policy will be changed.
- Where applicable, users will be notified via their registered email or through live chat.
- A notice may be displayed on the platform for significant changes.
If you continue to use kb33 services after a change, it will be understood that you agree to the amended Policy. Therefore it is recommended that you visit this page regularly.
11 Contact Us
For privacy-related questions
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We are available to provide support in Bengali 24/7.
[email protected]
24 hours, 7 days — directly in Bengali
Data rights requests — within 30 business days
Other policy pages: Terms and Conditions | Responsible Gaming | FAQ